We ship all over Australia & to every country on Earth!
Through our delivery partners Sendle and Australia Post a range of shipping options are available wherever you live. Available options will be displayed on the checkout page along with the cost automatically calculated based on the size of your order. All parcels are sent using tracked services and tracking numbers will be provided.
ORDER CONFIRMATIONS & ITEM AVAILABILITY
An order confirmation is emailed automatically when you place your order. Please check your Spam or Junk Mail folder if you have not received it. All communication is sent from firstname.lastname@example.org
In order to offer a larger range and competitive prices not all items are kept on hand and will be ordered in as required. Stock is generally ordered in on a weekly basis therefore some orders may take up to 2 weeks to be shipped. At times stock will not be available from the wholesaler and be subject to backorder and depending on ordering and shipping schedules between the wholesaler and the international suppliers extended wait times of 1-3 months can apply. Order statuses are updated each Friday for orders placed that week and these will be emailed automatically by our order management software and can be checked through the website through your account login or links provided in the order confirmation provided when placing your order.
In the event of backorders you have the option to cancel the backordered items for a refund however this must be advised within 7 days of the order update, after this time a cancellation fee of 15% may apply.
Items Some items are listed as special order (see item page) as they are not generally stocked by the wholesaler so a delivery time of 6+ weeks is likely. Special orders cannot be cancelled and will only be refunded if the item is no longer available. Special orders will be confirmed by email within 2 days of receipt of your order.
Some items are available to order well in advance of them being available. Expected delivery times are advised on the item page however these are subject to change. Cancellations of pre order items will incur a fee of 20% of the item value.