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Terms & Conditions

Terms & Conditions

By placing an order you acknowledge and accept the terms and conditions below:

Item Availability

In order to offer lower prices and a greater range of products not all philatelic & numismatic storage products, accessories & publications are kept in stock and will be ordered in from the wholesaler as required.  At times items will be out of stock with the wholesaler and be placed on backorder.  You will be notified of any backorders within 1-2 weeks of placing your order as well as an estimated delivery date.  If the expected delivery date is more than 2 weeks from advising of the delay you will be offered the option of a refund or alternative item/s.  Refunds must be requested within 7 days of backorder notification otherwise it will be treated as a change of mind (see below).  Delivery dates for backorders are an estimate only and are subject to change.

Special Order Items

Some items are listed as special order (see item page) as they are not generally stocked by the wholesaler so a delivery time of 6+ weeks is likely.  Special orders cannot be cancelled and will only be refunded if the item is no longer available.  Special orders will be confirmed by email within 2 days of receipt of your order.

Pre Orders

Some items are available to order well in advance of them being available.  Expected delivery times are advised on the item page however these are subject to change.  Cancellations of pre order items will incur a fee of 20% of the item value.

Payment Processing

All payments by credit card or paypal are processed immediately and automatically when placing your order.

Delivery Address Changes

Please ensure that the delivery address on your order is correct.  If there is an error please notify us immediately, any changes to delivery addresses will require the order to be cancelled and refunded and you can then place a new order with the correct details.  If your order is already in transit no refund will be processed until the package is returned unopened by the delivery provider, redelivery will incur additional postage charges (at cost if the actual cost is greater than the flat rate).

Credit Card Verification

In some cases additional verification may be requested for orders paid by credit card.  These checks are carried out it compliance with our merchant processing agreement.  Your full card details are not visible or stored by us as all payments are processed through a secure payment system which fully complies with all payment security regulations.