Terms & Conditions incl Stock Availability Notes
By placing an order through this website (Peter Walters Stamps) you acknowledge and accept the terms and conditions below.
- All prices are subject to change without notice and prices are not guaranteed until the order is paid in full
- We may refuse sale or delivery of an item due to a price discrepancy caused by a human or technical error at any time
- All prices include GST which is payable on all deliveries to Australian addresses. When shipping outside Australia GST does not apply and the price will be automatically reduced at checkout when a non Australian shipping address has been entered.
Returns & Refunds
If an item is received damaged (unless described as such) you can return it for replacement or refund. Any damaged item must be advised within 3 days of delivery as any request may be refused after this time.
In the event of an incorrect item being purchased an exchange may be offered however all shipping costs will be the responsibility of the purchaser. Depending on the product an exchange will be subject to either a restocking fee of 15% or in the case of items that may prove unsaleable due to their specialised nature the wholesale cost of the item may be charged.
In order to offer lower prices and a greater range of products not all philatelic & numismatic storage products, accessories & publications are kept in stock and will be ordered in from the wholesaler as required. At times items will be out of stock with the wholesaler and be placed on backorder. You will be notified of any backorders 6 business days of placing your order as well as an estimated delivery date. If the expected delivery date is more than 2 weeks from advising of the delay you will be offered the option of a refund or alternative item/s. Refunds must be requested within 7 days of backorder notification otherwise it will be treated as a change of mind (see below). Delivery dates for backorders are an estimate only and are subject to change.
Items Some items are listed as special order (see item page) as they are not generally stocked by the wholesaler so a delivery time of 6+ weeks is likely. Special orders cannot be cancelled and will only be refunded if the item is no longer available. Special orders will be confirmed by email within 2 days of receipt of your order.
Some items are available to order well in advance of them being available. Expected delivery times are advised on the item page however these are subject to change. Cancellations of pre order items will incur a fee of 20% of the item value.
All payments by credit card or paypal are processed immediately and automatically by the shopping cart software.
Changes Please ensure that the delivery address on your order is correct. If there is an error please notify us immediately, any changes to delivery addresses will require the order to be cancelled and refunded and you can then place a new order with the correct details. If your order is already in transit no refund will be processed until the package is returned unopened by the delivery provider, redelivery will incur additional postage charges (at cost if the actual cost is greater than the flat rate).
Credit Card Verification
In some cases additional verification may be requested for orders paid by credit card. These checks are carried out it compliance with our merchant processing agreement. Your full card details are not visible or stored by us as all payments are processed through a secure payment system which fully complies with all payment security regulations.